Responsible for analyzing workflows, supporting technology assessments, and translating business needs into clear product artifacts thatenable informed decision-making and effective delivery.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Support the defining and executing of the product roadmap for digital transformations across the enterprise.

• Assist in researching the industry as well as competitors to ultimately enhance the firm’s digital platforms, documenting current-state

• functionality, technical constraints, dependencies, and usage patterns.

• Gather, analyze, and synthesize data related to system performance, operational metrics, and user behavior to inform product decisions.

• Maintain detailed product documentation, including process flows, feature inventories, and system capability maps.

• Support backlog grooming activities by refining stories, validating requirements, and ensuring readiness for development teams.

• Partner with subject matter experts across technology, business, and operations teams to gather and clarify requirements.

• Observe users to understand real-world system usage and identify incremental improvement opportunities.

• Track and report on product delivery progress, risks, and dependencies.

• Comply with all applicable laws/regulations, as well as company policies/procedures.

• Perform other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in business, computer science, engineering, information technology, or related field.

• Three (3) years’ experience product or business analyst or similar supporting technology products and digital transformation initiatives.

• Strong analytical skills with the ability to break down complex processes and systems into clear, actionable insights.

• Experience documenting and creating a roadmap for existing and future products.

• Strong written communication skills with attention to detail and clarity.

• Ability to work independently in a focused, execution-oriented role while collaborating closely with other stakeholders.

• Experience performing analysis of service platforms and modernization initiatives.